privacy policy

Effective Date: August 27th, 2026
Cymbidia (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or submit an inquiry through our website.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or submit an inquiry, we may collect the following types of information:
Personal Information
Name
Email address
Phone number, if provided
Event or floral service details
Preferred event date or delivery date
Budget or other information related to your floral needs
Any other information you voluntarily provide through our inquiry form

Non-Personal Information

We may also automatically collect certain information about how visitors use our website, including:
Browser type
IP address
Device information
Pages visited
Time spent on the website
General website usage and interaction data
How We Use Your Information
We may use the information we collect to:
Respond to floral service and event inquiries
Communicate with you about your requested services
Provide information about our floral offerings
Manage and organize inquiries through our customer relationship management (CRM) system
Schedule consultations, deliveries, or other services
Improve our website, services, and customer experience
Send marketing or promotional communications when you have opted in to receive them
Maintain business records and comply with applicable legal requirements
Inquiry Forms and CRM
Cymbidia collects information submitted through our website inquiry form and may store and manage that information through a third-party customer relationship management (CRM) platform.
Information submitted through the inquiry form may include your name, email address, phone number, event details, floral preferences, date information, budget, and any other information you choose to provide.

The CRM may be used to organize inquiries, communicate with prospective and existing clients, manage customer relationships, and provide requested services. Information handled through the CRM may be subject to the CRM provider’s own privacy policy and security practices.

Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information with trusted third-party service providers when necessary to operate our business and website, including providers that assist with:

Website hosting
CRM and inquiry management
Email communications
Analytics
Scheduling
Payment processing, if applicable
Other business or technology services
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, safety, or business.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies and similar technologies may help us:

Understand website traffic and usage
Remember user preferences
Improve website functionality
Analyze website performance
You can choose to disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.
Third-Party Services
Cymbidia may use third-party tools and services, including CRM platforms, website hosting providers, analytics services, email providers, scheduling tools, or payment processors.
These third parties may collect, process, or store information according to their own privacy policies. Cymbidia is not responsible for the privacy practices of third-party services outside of our control.

Data Security
We take reasonable measures to protect the personal information submitted through our website and inquiry form.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted through the internet.

Your Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal information
Opt out of certain marketing communications
Ask questions about how your information is collected or used
To exercise applicable rights or ask questions about your information, please contact us using the information below.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, provide requested services, resolve disputes, or comply with legal obligations.
Children’s Privacy
This website is not intended for individuals under the age of 13. Cymbidia does not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Information
If you have questions about this Privacy Policy, how your information is handled, or a request regarding your personal information, please contact:
Cymbidia
Email: [email protected]

By using this website or submitting an inquiry through our website, you acknowledge that you have read and understood this Privacy Policy.